I never really know what is happening to the items that I have sent for shipping. The freight logistics company aren’t transparent enough and I don’t know what the exact root cause is when there are delivery problems.
Why are shipping costs so expensive? And it’s not even a next-day delivery!”
One of the main irks I have with my shipping company is the poor response I get from their customer representatives, and when I ask about the shipping time frame of my delivery, I never get a proper answer!
Language is sometimes a problem. I prefer speaking in Chinese but sometimes the customer representative only speaks English.
Why does it always have to be complicated when it comes to billing? Too many unnecessary details, items that we do not understand what we are charged for, and sometimes we get several bills for different items!
You ship large cargos everyday. What are your international door-to-door shipping procedures like?
How do I pick up my goods from overseas? Will I still receive support from EFL?
Eagle FL is a member of International Freight Forwarders Organization and World Freight Partnership.
In 2008, Eagle FL was the Winner of the Best Leverage Company Award 2008 Malaysia!